Acceptable Use Policy

1. Scope

This Acceptable Use Policy (“AUP”) governs use of Waveie internet service, Waveie Mobile service and any Waveie equipment. It forms part of the Terms of Service and uses the same defined terms.

It applies to you, to everyone in your household, and to anyone you allow onto your connection. The account holder is responsible for all traffic that leaves their connection, whether they generated it, a guest did, or a compromised device did.

2. Prohibited conduct

You may not use the service to do, or to help anyone else do, any of the following.

2.1 Illegal activity

• Anything that violates federal, state or local law, or the law of any country the traffic reaches.
• Storing, sending, or making available child sexual abuse material. We report this to the National Center for Missing & Exploited Children and to law enforcement, and we terminate immediately and without notice.
• Trafficking in stolen data, credentials, payment cards or identity documents.
• Fraud, including phishing, business email compromise and deceptive commerce.
• Unlawful gambling, or the unlawful sale of controlled substances, weapons or prescription drugs.

2.2 Security violations

• Accessing, probing or scanning any system, account or network without authorisation.
• Breaching or attempting to breach security or authentication measures.
• Intercepting, sniffing or redirecting traffic not intended for you.
• Forging headers, spoofing addresses, or otherwise disguising the origin of traffic.
• Distributing malware, ransomware, keyloggers, botnet clients or exploit kits.
• Operating a command-and-control node, a bulletproof host, or an open proxy, open relay or open resolver that is being abused.

2.3 Network abuse

• Denial-of-service or amplification attacks, of any size, against anyone.
• Deliberately consuming resources in a way that degrades service for other customers on the same cell — for example sustained maximum-rate traffic generated for its own sake.
• Circumventing, or attempting to circumvent, data prioritisation, hotspot limits, authentication or any usage control.
• Tampering with a gateway, its firmware, its SIM or its identifiers.

2.4 Unsolicited messaging

• Sending bulk unsolicited email, SMS or messages, whether or not commercial.
• Harvesting addresses or numbers, or supplying lists for bulk sending.
• Operating a mail server that relays third-party bulk mail.
• Any activity that violates the CAN-SPAM Act or the Telephone Consumer Protection Act.

2.5 Content and conduct toward others

• Harassment, stalking, threats of violence, or doxxing.
• Content that incites violence against, or promotes hatred toward, people on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability or age.
• Defamation, or impersonation of another person or organisation.
• Abuse directed at Waveie staff. Our people may end an abusive contact.

2.6 Commercial misuse

• Reselling the service, or sharing it beyond your household — including running it as a paid hotspot, extending it to a neighbouring property or unit, or using a residential plan to serve a business premises open to the public.
• Using a residential plan to run high-availability commercial infrastructure. Residential service carries no service level agreement (Terms, Section 3).
• Operating a service from your connection that generates sustained inbound traffic from the public internet at a scale inconsistent with residential use.

3. Copyright and the DMCA

Waveie respects intellectual property and expects its customers to do the same. Using the service to reproduce or distribute copyrighted work without permission breaches this AUP.

Notices

Copyright owners may send a notice under the Digital Millennium Copyright Act to our designated agent. A valid notice must identify the work, identify the material and its location with enough detail for us to find it, give your contact details, and include the statements of good faith belief and accuracy, under penalty of perjury, that the DMCA requires.

Repeat infringers

Waveie maintains and reasonably implements a repeat infringer policy. When we receive a valid notice we forward it to the account holder. Accounts that accumulate repeated substantiated notices are subject to escalating action — warning, then a temporary restriction, then suspension, then termination of service in appropriate circumstances. We take account of counter-notices and of whether notices appear automated or erroneous.

Counter-notice

If you believe material was identified in error you may send a counter-notice with the statements the DMCA requires, including consent to the jurisdiction of the appropriate federal court.

Send notices and counter-notices to our designated agent through waveie.com/support, marked for the attention of the DMCA agent.

4. Network management disclosure

This section is our public disclosure of how the Waveie network is managed. We publish it so that customers, and anyone considering becoming one, can see exactly what shapes the speeds they get.

4.1 How the service is delivered

Waveie is a fixed wireless provider. We do not own radio spectrum or cell sites; we buy wholesale capacity from mobile network operators and deliver it to customers through a gateway we supply. Our customers therefore share radio capacity with that operator’s own subscribers and with other wholesale customers.

4.2 Congestion management

When a cell carries more demand than it has capacity for, the operator’s scheduler allocates capacity by priority class. Our plans map to those classes:

Plan	Class	Effect
Essentials	Always deprioritised	Served after higher classes whenever the cell is busy, at any hour. Data is unlimited and never hard-capped, but peak-hour throughput can be substantially reduced.
Plus	Standard	Deprioritised only while a cell is congested.
Ultra and Elite	Premium	The highest class available to us.

This is a class-based mechanism applied to the connection as a whole. It does not depend on what you are doing, which site or application you are using, or who provides it.

4.3 What we do not do

• We do not block lawful content, applications, services or non-harmful devices.
• We do not throttle particular applications or protocols. Video is not singled out.
• We do not accept payment from any content provider for prioritisation, and we do not exempt any service from data measurement in exchange for payment.
• We do not inspect the contents of your traffic for commercial purposes, and we do not sell your browsing history.

4.4 What we do do

• Apply the priority classes in 4.2.
• Block or rate-limit traffic that is actively harmful — attack traffic, spoofed packets, known malware command-and-control, and the abusive ports commonly used for amplification attacks.
• Restrict a connection that is generating abuse, until it is remediated.
• Use standard techniques such as CGNAT, which means most connections do not have a public static IPv4 address. Some applications — hosting a public server, some peer-to-peer software, some remote access setups — may not work without configuration, and some will not work at all.

4.5 Performance

Typical speeds and latency for each plan are published in that plan’s Broadband Facts label on the plans page. You can measure your own connection with the Waveie speed test, which runs against our own server.

4.6 Commercial terms

Prices, the Auto Pay differential, equipment charges and the Price Promise are set out in the Terms of Service, Section 5. There are no data caps, no overage charges and no early termination fees on residential plans.

5. Your own security responsibilities

Most abuse we see from residential connections is not deliberate — it comes from a compromised device. You are expected to take ordinary care:

• Change default administrator passwords on anything you attach.
• Keep devices, routers and cameras updated.
• Do not run open Wi-Fi that anyone passing can use.
• Act promptly if we tell you that something on your network is behaving badly.

If we notify you of a compromise and you do not act, we may restrict the connection to protect the network and other customers.

6. How we enforce this policy

We would rather fix a problem than end a relationship, and in most cases a notification resolves it. Where it does not, we escalate proportionately:

1. Notice. We tell you what we have seen and what needs to change.
2. Restriction. We may rate-limit, or block a specific port or destination, while the problem is dealt with.
3. Suspension. Service is suspended until the issue is resolved.
4. Termination. Service is ended under Terms, Section 9.

We may skip straight to suspension or termination where the conduct is severe, unlawful, or an active threat to the network or to another person — and we do so immediately and without notice for child sexual abuse material or an active attack.

Monitoring

We do not monitor the content of your communications, and we have no obligation to police what customers do. We do monitor the network for operational and security signals — traffic volumes, abuse reports, attack signatures — and we act on what those show. Where law requires it, we respond to lawful process; see the Privacy Policy.

7. Reporting abuse

To report abuse originating from a Waveie connection, contact us through waveie.com/support or call 888-212-WIFI. Please include timestamps with time zone, IP addresses, and log extracts where you have them — without those we usually cannot identify the connection.

Reports of child sexual abuse material should also be made to the CyberTipline at the National Center for Missing & Exploited Children. If someone is in immediate danger, call 911.

8. Changes to this policy

We may update this AUP. The current version is always posted here with its effective date, and material changes are notified as described in Terms, Section 17.